Help & FAQ

Frequently Asked Questions 
Do you ship worldwide? 
We only ship within Canada for the moment but we highly take note of your interest and are working daily towards expanding.
The colors look different on some photos.
Please note that we use filters on most our promotion content such as Instagram. Therefore, we highly advise you to refer yourself to the first photo of every item of our website to assure the exactitude of the item's colors. 
I don't know how to style the ORENDA bandana properly. 
Good news is there are no proper way to wear it : Let your imagination play ! You can also visit our gallery for inspiration and watch our tutorial videos on our social media to discover at least 7 different ways to wear your bandana! 
Where do you buy the products from? 
Most our fabrics are imported as we try to offer unique patterns that can't be found anywhere else. But once the fabric arrives, our UBUNTU team starts the whole production process here in Montreal, Canada. All our fashion items have been made by hand. 
Are products reorderable once they are sold out? 
Because our fabric is imported, it is difficult for us to assure that we will be able to restock an item once it's sold out. Feel free to contact us at and we will be able to tell you specifically if we will restock it or not. 
Can I track my package? 
All shipments go out as a regular mail and therefore, without any Tracking Number. Although you are unable to track your package, we will send you an email and/or SMS confirmation once your order has been shipped your way ! 
My package has been lost. What should I do? 
Please make sure to submit the correct address. Please email us or any inconvenience at and we will do anything in our means to trace the missing package.  
What are the JOMO scrunchies made of?
Our JOMO scrunchies are composed of 82% Polyester and 18% Lycra. 
What are the ORENDA bandanas made of?
Most of our ORENDA bandanas are made of Organic Viscose Batiste and Rayonne. The fabric may vary from one produc to another.